Crown Cab Company serves its corporate clients in Charlotte. After transporting passengers, the drivers must confirm the trips to get the credits. Hence, for bookkeeping, a ‘Paper Voucher Processing’ system had been established which was tedious and cumbersome.
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In December 2015, Crown Cab teamed up with the University of North Carolina at Charlotte where every employee attended the Yellow Belt Lean Six Sigma (LSS) course. Improving the workflow and documentation related tasks was important to grow and become the preferred service provider, hence two DMADV LSS projects were formulated.
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